Whaiora Homecare Services Inc.

Call: 0800 942 4672 (0800 WHAIORA)

YOU ARE HERE: aims

KO NGA WHAITIKANGA O TENEI ROOPU A IWI?
THE AIMS OF THE ORGANISATION ARE:

• To demonstrate the commitment of the organization through Te Tiriti o Waitangi; - the principles of partnership, proactive protection and participation.

• To ensure the provision of services is culturally appropriate and safe.

• To acknowledge that client participation and consent is essential in the planning of services; that being part of the community is as important as having tasks done.

To provide quality support services for clients who wish to remain in their own homes for as long as is possible. Client confidentiality is assured and satisfaction is measured. The services will complement and support, the whanau, husband/wife or family member who has a dependent of the family living at home. Complaints procedures are established, and monitored including the client’s being made aware of the services offered by Health Consumer Trust.

OUR VISION
“Our commitment to creating a safe working environment to Maori and all other ethnic groups in the comfort of their own homes””

MISSION STATEMENT
“To be the Service of choice; that will allow people with disabilities to live where they feel comfortable and in control of their daily routine and lifestyle”.

OUR VALUES
Based on a kaupapa Maori model of Te Whare Tapa Wha, we believe our services:-
• are responsive to individual diversity, disability, lifestyle, spirituality and culture—taha wairua
• respect your rights and responsibilities —Te tapu o te tangata - their independence, dignity and self esteem—taha hinengaro
• support and empower family/whanau in decision making about their service provision-taha whanau
• are tailored to understanding your value and belief systems, practices, protocols, appropriate to your cultural background —Te taha tinana

THE CODE OF RIGHTS
If you believe that your rights have been breached, it is best to talk or write directly to the person or organisation providing you with the service.
Your local advocacy service and the Health and Disability Commissioner can also be reached by phoning:

Auckland (09) 373 3556
Wellington (04) 495 6669
Other Areas (0800) 11 22 33 (TTY)

© Copyright 2002 - 2024 Whaiora Homecare Services Inc. All rights reserved.
Office: 16 Ryan Place, Manukau, Auckland 2104 P.O. Box 200 081 Papatoetoe Central 2156 Tel: 09-263 7792 Fax: 09-263 7747 Email: admin@whcs.org.nz