Ko nga Whaitikanga o Tenei Roopu a Iwi

🇯 Our Aims

• To demonstrate the commitment of the organisation through Te Tiriti o Waitangi – the principles of partnership, proactive protection and participation.
• To ensure the provision of services is culturally appropriate and safe.
• To acknowledge that client participation and consent is essential in the planning of services; being part of the community is as important as having tasks done.

To provide quality support services for clients who wish to remain in their own homes for as long as possible. Client confidentiality is assured and satisfaction is measured. Services complement and support the whanau, husband/wife or family member who has a dependent living at home.

Complaints procedures are established and monitored, including making clients aware of the services offered by the Health Consumer Trust.

✨ Vision, Mission & Values

Our Vision
“Our commitment to creating a safe working environment for Māori and all other ethnic groups in the comfort of their own homes.”

Mission Statement
“To be the Service of choice; that will allow people with disabilities to live where they feel comfortable and in control of their daily routine and lifestyle.”

Our Values
Based on a kaupapa Māori model of Te Whare Tapa Whā, our services:

Te Whare Tapa Whā — the four cornerstones of well-being that shape our approach to care.

• Are responsive to individual diversity, disability, lifestyle, spirituality and culture — taha wairua
• Respect your rights and responsibilities, Te tapu o te tangata — your independence, dignity and self esteem — taha hinengaro
• Support and empower family/whanau in decision-making about their service provision — taha whanau
• Are tailored to your value and belief systems, and practices appropriate to your cultural background — Te taha tinana

⚖ The Code of Rights

If you believe that your rights have been breached, it is best to talk or write directly to the person or organisation providing you with the service.

Your local advocacy service and the Health and Disability Commissioner can also be reached by phoning:

• Auckland: (09) 373 3556
• Wellington: (04) 495 6669
• Other areas: 0800 11 22 33 (TTY)