admin@whcs.org.nz 0800 942 4672 (0800 WHAIORA)

Our Services

Trained care workers supporting you to keep managing life at home.

🏠 Home & Household Support

We provide the services of a trained care worker to carry out tasks that enable you to continue managing at home. Care workers receive adequate support and ongoing training, with review for client satisfaction and monitoring of the working relationship.

  • Cleaning and laundry tasks, documented in a task plan
  • Light maintenance work and/or gardening
  • Personal care: hygiene, grooming, toileting, dressing, feeding, transfers and mobility
  • Visits to doctors and/or shopping

You are responsible for providing cleaning agents and equipment for household tasks. A full subsidy applies if you hold a Community Service Card — this does not necessarily cover visits to hospitals/specialists outside South Auckland.

Areas covered: Panmure/Glen Innes, Mt Wellington, Onehunga, Otara, Papatoetoe, Mangere, Otahuhu, Manurewa, Manukau, Wiri, Takanini and Papakura.

📋 Assessment & Eligibility

You will be assessed by the NASC team (Needs Assessor and Service Co-ordinator), responsible to the Ministry of Health for managing the Disability Community Support Services budget. They determine your eligibility, the amount and type of services you require, and let you choose the Service Provider that best meets your assessed needs.

There is a means and asset test criteria — generally a Community Service Card provides a full subsidy. The needs assessment is completed by a health professional in the presence of family/whanau, incorporating your culture and language when choosing a support worker.

Our MOH/DHB Healthwise contract requires quality service standards be upheld and monitored through a yearly independent audit review, which:

  • Provides assurance that agreed purchase-agreement standards are being met
  • Ensures practice is measured against NZS 8158:2003
  • Reviews and actions achievements or improvements

🧡 Attendant Care Services

Ko te ratonga mo te Hunga Haua – Attendant Care Services – also provided under Home Based Support Services.

Attendant Care is personal care support for any person with a degree of physical disability, so they can engage in the activities, pursuits and processes of everyday life. Assessment identifies the level and nature of assistance required.

  • Showering, toileting and dressing
  • Transfers from bed to wheelchair or commode
  • Meal preparation, cooking and general housework, provided under the ‘homehelp’ entitlement